Apple Watch Customer Sat
Though no one wants to buy an Apple Watch, JD Power reports that “Apple Watch Crushes Competition in Customer Satisfaction Survey”:
In J.D. Power’s 2016 Smartwatch Device Satisfaction survey, Apple’s (NASDAQ:AAPL) new smartwatch was the only device in the category earning five out of five of the J.D. Power’s “Power Circle” ratings. Second-place Samsung earned just two of five Power Circle ratings.
Almost exactly one year ago, there was another report about Apple Watch customer satisfaction:
It is common practice to add the top two boxes, which demonstrate satisfaction with the product, in customer satisfaction ratings. When doing so, we arrive at a 97 percent customer satisfaction level for the Apple Watch.
And last October, another:
The survey, to an expanded panel of customers, shows that Apple Watch owners are, for the most part, still satisfied with their watches, to the tune of 96%.
An utter failure.