Why We Hate Cell Phone Carriers

From Dan Moren at Six Colors:

But in an interview with the UK’s Evening Standard earlier this month, Apple senior vice president Eddy Cue—ostensibly there to talk about music—let drop this interesting tidbit:

[Cue] taps his phone and makes an offhand comment about “trying not to get roaming charges” while in London which, I note, proves how insanely expensive phone calls and data can be abroad. “It’s sad, it’s another problem,” says Cue. “We’re trying to fix it and we’re making a little bit of progress but you’ve got to convince a lot of people.”

I really hope this gets some traction.

Related: My wife and I spent a half hour on the phone with AT&T last night. They somehow decided to separate our combined account into two when we each purchased new iPhones last month. Our bill doubled. Surprise, surpise. Their error, they admitted. And they fixed it. But then we noticed that the upgrade charge was double what we were led to believe, and now that we are not on contract, isn’t the bill supposed to decrease, and…

Do cell phone companies actually wonder why everyone hates them?

Categories    Apple